Jeff Dailey joined NTTA in 2021 as the Assistant Executive Director of Operations. He leads the Contact Center and Collections, Information Technology, Customer Care and Human Resources departments to provide exceptional services to NTTA’s customers and staff. Dailey has more than 35 years of public and private sector executive management experience. This includes transportation and other infrastructure, such as, toll highway/managed lanes, Public/Private Partnerships, toll and facility operations/maintenance, information technology, toll collection, and innovation/emerging mobility technologies.
Before joining NTTA, Dailey served on several Texas Department of Transportation statewide task forces focused on emerging technology and innovation in transportation. He currently serves as a Director on the governing Board of the International Bridge, Tunnel, and Turnpike Association (IBTTA). He also serves as Chairman of IBTTA’s Innovation Sub-Committee.
Over the course of his career, Dailey has delivered more than $20 billion in infrastructure improvements and has a track record of on-time and within-budget delivery. He is a licensed Professional Engineer in eight states and is the recipient of numerous industry awards. Dailey earned a bachelor’s degree in Science in Civil Engineering from Ohio State University.